Privacy Policy

This policy describes how ZOVRO handles information when you use the local-services marketplace.

Information we handle

Account details may include your name, phone number, email, role, provider service category and verification information. Service requests may include job details, approximate or precise location when you choose to share it, messages, job status and ratings.

Why we use information

We use information to operate accounts, match customers with providers, process service requests, support messaging and job tracking, improve safety, prevent abuse, provide support and maintain marketplace records.

Location

ZOVRO requests device location only when a location feature is used. Location supports nearby-provider matching, service-address assistance and live job tracking. Device permission can be changed in operating-system settings.

Sharing and service providers

Information needed to perform a requested service may be shared between the customer and the assigned provider. Before a provider accepts a request, ZOVRO limits discovery data and does not expose the customer's exact identity, address, precise location or private messages through the request-discovery response. ZOVRO does not intend to sell personal information.

When enabled, third-party service providers may process limited information to operate ZOVRO. Stripe may process payment information, customer identifiers, device characteristics and payment interactions to process transactions, improve its services and help prevent fraud. OneSignal may process push-subscription/device identifiers, IP address, device/OS/network/language/time-zone information and notification or app-interaction information to provide push messaging. ZOVRO's current push integration does not intentionally send a user's precise service location to OneSignal. Hosting and map providers may process technical network requests needed to deliver the service.

SMS and mobile information

ZOVRO uses mobile numbers and SMS consent records to provide transactional job alerts, assignment confirmations, service updates, and support messages requested by users. We do not sell or share your mobile information with third parties for marketing purposes. SMS opt-in consent is not shared with third parties for their own marketing purposes. Message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for help.

Retention and deletion

You can delete your account from the app by signing in, opening Profile & Security, selecting Delete account, and confirming the request. If you cannot access your account, use the account deletion instructions or contact support@zovro.work. ZOVRO removes or de-identifies account identifiers and active profile data from active use. Open requests, sessions, notifications and active location records are removed or detached as appropriate. Some completed transaction, fraud-prevention, dispute, security, tax, accounting or legal records may need to be retained when reasonably necessary or required by law.

Security

ZOVRO uses authentication, server-side access controls and security safeguards designed to reduce unauthorized access. No online service can guarantee absolute security.

Children

ZOVRO is not designed for children under 13.

Contact

For privacy, account or data questions, contact ZOVRO Support at support@zovro.work or use the ZOVRO Support page.